Privacy Policy

Last updated: 1 September 2026

Werribee Self Storage respects your privacy and manages personal information responsibly in accordance with applicable Australian privacy law.

Information we collect

We may collect your name, email address, telephone number, storage location and size preferences, move-in timing, the general type of items you plan to store, enquiry messages, booking and account details, and other information you choose to provide. Our website may also collect basic device, browser and website-use information through security, analytics and similar technologies.

How we collect information

We collect information when you submit a website form, telephone or email us, request a quote, arrange storage, make a payment, visit or access a facility, or otherwise communicate with us. We may also receive information from service providers involved in operating our website or delivering storage services.

Why we use your information

We use personal information to respond to enquiries, confirm availability and pricing, arrange and administer storage services, communicate with customers, process payments, maintain facility safety and security, improve our website and services, keep business records, and meet legal obligations.

Sharing and overseas processing

We may share information with trusted providers that help us operate our business, including website hosting, email, analytics, payment, accounting, security and facility service providers. Some providers may store or process information outside Australia. We do not sell personal information.

Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We retain information only for as long as reasonably required for our services, records and legal obligations, then delete or de-identify it where appropriate.

Access, correction and complaints

You may ask to access or correct personal information we hold about you. You may also raise a privacy question or complaint. Contact us using the details below and we will respond within a reasonable time.

Contact us

Werribee Self Storage
28 Concorde Cres, Werribee VIC 3030
Phone: 0412 990 344
Email: info@werribeeselfstorage.au

Changes to this policy

We may update this policy when our practices, services or legal obligations change. The current version will be published on this page.